Frequently Asked Questions

Do you charge sales tax?

No. We do not currently charge sales tax on orders placed through nasminc.com.

Where do you ship?

We ship to the 48 contiguous United States. We are unable to ship to Alaska, Hawaii, U.S. territories, P.O. boxes, or international addresses at this time.

How long does shipping take?

Orders are processed within 3-5 business days. Standard-size items ship via ground carrier. Large equipment (mowers, zero-turns, and tractors) ships via LTL freight with curbside delivery, typically within 8-12 business days, and the freight carrier will contact you directly to schedule a delivery appointment.

What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be unused and returned in their original packaging. Contact our support team to start a return.

Do your products come with a warranty?

Yes, eligible equipment comes with a 3-year warranty covering manufacturer defects.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Google Pay, Shop Pay, and Apple Pay.

Is checkout secure?

Yes. All transactions are processed through an encrypted, secure checkout.

How do I track my order?

You can check your order status on our Order Status page, or contact our support team for help.

How can I contact support?

You can reach us at contact@nasminc.com or call +1 (786) 462-8552, Monday through Friday, 9:00 AM – 6:00 PM, and Saturday, 10:00 AM – 4:00 PM.