Last Updated: May 2026
Customer Satisfaction Guarantee
We want every customer to be completely satisfied. If something’s not right with your order, we’re here to make it right.
Return Eligibility
You can return an item within 90 days from the delivery date. To qualify:
- We accept returns of both defective and non-defective products
- We also accept returns of items that are new or in like-new condition.
How to Request a Return
- Reach Out First: Contact us at contact@nasminc.com or +1 813 214 1229. If your item is damaged or defective, include clear photos and a short description.
- Wait for Instructions: We’ll review your request and send you return instructions. Please don’t ship anything back until you receive approval.
- Return the Item: Once approved, you can ship the item using any trackable and insured method. A valid tracking number is required.
- Return Method: By mail to our warehouse, or at a drop-off location
Return Shipping Costs
- For defective, damaged, or incorrect items — we cover all return shipping costs at no charge to you. We will provide a prepaid return label.
- For change-of-mind or buyer’s remorse returns — we provide a free prepaid return label on all approved returns.
- In all cases, once we receive and inspect the returned item, you will receive a full refund with no restocking fees, processed within 7 business days.
Refund Process
- After your return is received and inspected (within 72 hours), your refund will be processed within 7 business days
- You’ll receive a full refund, including original shipping and handling fees
- We never charge restocking fees
Wrong or Damaged Items
- If the item you received is defective, damaged, or incorrect, email us with a photo
- No need to return it — we’ll send you a replacement or issue a full refund, whichever you prefer
Contact Information
📍 Address: 1279 NW 43rd St, Miami FL 33142, United States
✆ Phone: +1 813 214 1229
✉ Email: contact@nasminc.com
🕐 Business Hours Mon – Fri: 9:00 AM – 6:00 PM Saturday: 10:00 AM – 4:00 PM Sunday: Closed
