Answers to the questions we hear most often. Can’t find what you’re looking for? Contact us at +1 786 887 0138 or contact@nasminc.com.

How long does shipping take?

Most smaller items (parts, accessories) ship within 1-3 business days and typically arrive within 5-7 business days. Larger equipment such as mowers and tractors ships via LTL freight and typically arrives within 8-12 business days.

Do you offer free shipping?

Yes, we offer free standard and freight shipping across the continental United States on all orders.

Do I need to be there for delivery?

Small parcel items usually don’t require a signature. For larger freight equipment, the carrier will call ahead to schedule a curbside delivery appointment, and someone needs to be present to receive and inspect the item.

What is your return policy?

Please see our Refund and Returns Policy page for full details on returns, exchanges, and how to start the process.

How can I check my order status?

Visit our Order Status page and enter your order number and email, or contact our support team directly.

Do you offer warranties?

Yes, all equipment we sell includes the manufacturer’s standard warranty. Warranty terms are listed in each product’s Specifications section.

Why was my card declined?

For larger orders, your bank may flag the charge for extra verification and decline it as a precaution. If this happens, please contact your bank first to approve the charge, then wait a few minutes before trying again. Avoid repeated attempts, as this can trigger additional holds. Still having trouble? Contact our support team at +1 786 887 0138 or contact@nasminc.com and we’ll help you complete your order.