We want you to be fully satisfied with your purchase. This policy explains how returns and refunds work for both small parts/accessories and larger equipment such as mowers and tractors.

Standard items (parts and accessories)

Returns are accepted within 30 days of delivery. Items must be unused, in their original packaging, and accompanied by your order number or proof of purchase. Once we receive and inspect your return, we’ll email you to confirm approval and process your refund to the original payment method within 5-7 business days.

Large equipment (mowers and tractors)

Because larger equipment ships via LTL freight, returns must be requested within 14 days of delivery. Equipment must be unused and in its original condition. Return freight is arranged through our team, and return shipping costs (including freight carrier fees) are the customer’s responsibility unless the item arrived damaged or defective. Please inspect freight deliveries at the time of drop-off and note any visible damage on the delivery receipt before signing.

Non-returnable items

Used or installed parts, special-order items, and equipment that has been operated (fueled or started) are not eligible for return unless defective.

Damaged or defective items

If your item arrives damaged or defective, contact us within 48 hours of delivery with photos of the damage so we can file a freight claim or arrange a replacement at no cost to you.

How to start a return

Contact our support team at (786) 462-8552 or contact@nasminc.com with your order number to begin the process.