Effective Date: January 1, 2025 | Last Updated: April 18, 2025
We want you to be fully satisfied with your purchase. This policy explains how returns, exchanges, and refunds work for both small parts and accessories and larger equipment such as mowers and tractors.
Standard Items (Parts & Accessories)
Returns are accepted within 30 days of delivery. To qualify, items must be unused, in their original packaging, and accompanied by your order number or proof of purchase. Once we receive and inspect your return, we’ll email you to confirm approval and process your refund to the original payment method within 5–7 business days.
Large Equipment (Mowers & Tractors)
Because larger equipment ships via LTL freight, returns must be requested within 14 days of delivery. Equipment must be unused and in its original condition to qualify.
- Return freight is arranged through our support team — please don’t ship equipment back on your own.
- Return shipping costs, including freight carrier fees, are the customer’s responsibility unless the item arrived damaged or defective.
- Please inspect freight deliveries at the time of drop-off and note any visible damage on the delivery receipt before signing.
- Once the returned equipment is received and inspected, refunds are processed within 7–10 business days to the original payment method.
Non-Returnable Items
The following items are not eligible for return unless they arrived damaged or defective:
- Used, installed, or assembled parts
- Special-order or custom items
- Equipment that has been operated, fueled, or started
- Gift cards
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 48 hours of delivery with photos of the damage and packaging so we can file a freight claim or arrange a repair, replacement, or refund at no cost to you. Please do not discard the original packaging until the claim is resolved.
Exchanges
We’re happy to help you exchange an eligible item for a different size, model, or part. Exchanges follow the same eligibility windows and condition requirements as returns above. Contact our support team to check availability and arrange the exchange — in most cases, we’ll ship the replacement once the original item is received.
Refund Timing & Method
Approved refunds are issued to the original payment method used at checkout. Standard items are typically refunded within 5–7 business days of us receiving and inspecting the return; large equipment refunds may take 7–10 business days due to freight inspection. Depending on your bank or card issuer, it may take a few additional business days for the refund to appear on your statement.
Order Cancellations
If you need to cancel an order before it ships, contact us as soon as possible — we’re often able to cancel orders that haven’t yet entered processing at no charge. For full details, see our Cancellation Policy.
How to Start a Return
Contact our support team with your order number to begin the process, and we’ll walk you through the next steps:
Address: 3449 NW 36th St, Miami, FL 33142, United States
Phone: +1 786 885 7387
Email: contact@nasminc.com
Business Hours: Mon–Fri: 9:00 AM – 6:00 PM, Saturday: 10:00 AM – 4:00 PM, Sunday: Closed
